Visitors

Our primary concern at Glens Falls Hospital is the comfort and safety of our patients and visitors. We strive to make your visit as comfortable and convenient as possible. We have prepared this guide to some of the most frequently requested information about our hospital. If you have any additional questions at all, please don't hesitate to contact a patient care representative at (518) 926-3450.

Visitor Information

Visitors and welcomed and encouraged.

Glens Falls Hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Glens Falls Hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

Supporting our patient's needs to rest, we encourage you to speak with the patient's nurse for unit-suggested visiting guidelines. If the stated times are not convenient for you or the patient, please make the patient's nurse aware of your situation and efforts will be made to accommodate you and the patient.

Any restrictions on visitors or other forms of communication are evaluated for their therapeutic effectiveness and are fully explained to the patient and the family who then participate in the determination.

Please see a Patient Information Guide for more information about visiting and other helpful information.

Please enjoy your visit. Glens Falls Hospital recognizes the important role visitors and family members play in the recovery and support process. If you have any concerns, please feel free to speak with the Nurse Director or the Nurse Manager for the unit on which the patient is located. You may also contact The Patient Experience/Patient Representative Department at ext. 3450.

Visitor Guidelines

Glens Falls Hospital recognizes the important role visitors can play in helping someone through a hospital stay. For the comfort and safety of the patient you are visiting, we ask that you please observe the following guidelines:

  • Two visitors at a time is preferred.
  • Because of the documented harmful effect of smoking, Glens Falls Hospital maintains a smoke-free environment.
  • Due to concerns for the safety of our patients, all visitors are asked to clean their hands before and after visiting patients. Hands may be cleaned with soap and water or with alcohol-based gel available throughout the hospital and in every patient room.
  • Many patients are on controlled diets. Please check with the nurse before bringing in food from the outside.
  • Please do not use rest rooms located in patient rooms. A nurse or other Glens Falls Hospital staff member can direct you to the nearest public rest room.
  • Firearms and other weapons are not permitted on hospital property, except in the case of on-duty law enforcement officers.

These guidelines have been established to ensure your loved one or friend is treated in a quiet, healthful environment, with time for visitors as well. In semi-private rooms, the privacy and need for rest of both patients should be of the utmost consideration. Your cooperation in maintaining a peaceful and comfortable atmosphere for all patients is greatly appreciated.

In the event that the hospital must restrict a patient's visitors or other forms of communication based on therapeutic effectiveness, this will be fully explained to the patient and family/friend and will be determined with their participation. We appreciate your cooperation in adhering to this policy.

Birth Certificates

To obtain a copy of a birth certificate for someone born at Glens Falls Hospital, please contact the Glens Falls City Clerk's Office at City Hall, 42 Ridge Street, Glens Falls, NY 12801, or call (518) 761-3801.

Cell Phone Use

Cell phones may be used if they are more than one meter (40 inches) from any energized piece of medical equipment. If any medical equipment shows signs of malfunction, the cell phone, PDA or wireless phone must be shut off immediately. In the immediate vicinity of T5, T6 or the Cardiac Cath Lab, visitors are encouraged to turn off their cell phones.

Dining Options

Cafeteria

Friends and family are welcome in the hospital cafeteria from 6:30 a.m. to 7 p.m. Monday through Friday and 11 a.m. to 7 p.m. Saturday and Sunday. The cafeteria is conveniently located near the central elevators on the lower level. A wide variety of entrees, salads, beverages, desserts and snack items are available.

Au Bon Pain

Glens Falls Hospital is pleased to offer 24-hour dining at the region's only Au Bon Pain restaurant, located in our Northwest Tower Lobby. Au Bon Pain, which means "the fresh bread" in French, offers healthy, casual and fast dining options, including a soup and salad bar, made-to-order sandwiches, fresh smoothies and pre-packaged meals.

Interpreters

Should you require the services of an interpreter during your hospital visit, please speak with either a nurse or staff person. You may also contact a patient representative at (518) 926-3450.

Security

Security officers serve the hospital community 24 hours per day, seven days per week. They patrol the corridors and grounds, provide escorts, help with parking and vehicle problems and assist in fire prevention. If you require assistance from Security, please call (518) 926-2100 or dial 0 for the Operator using any hospital phone.

Smoking

Glens Falls Hospital is committed to responding to disease with the latest treatment and prevention methods and to promoting the health and safety of patients, visitors and employees. Because of the documented harmful effects of smoking, Glens Falls Hospital maintains a smoke-free environment.

Temporary Housing

Amanda's House provides a temporary home for patients and their families who have traveled a distance to be treated at Glens Falls Hospital or other facilities within a five-mile radius of Amanda's House. There is no charge to stay at Amanda's House. For more information, please speak with your nurse or a patient representative.