Patient and Family Advisory Council

The Patient and Family Advisory Council (PFAC) is a group of individuals who are invested in partnering with the hospital staff. The mission statement developed by the Council members’ summarizes the purpose of the Council at GFH:

Patients’ First: To promote a partnership between patients, families, and staff to achieve compassionate care through education and communication.

PFACs have developed popularity as the usefulness of involving patients in developing safe and effective hospital programs and services are so valuable.

The Council was founded at Glens Falls Hospital in order to hear the voice of our patients in December of 2016.

Goals for the Patient and Family Council Members includes:

  • Gain a better understanding of the healthcare system.
  • Appreciate being listened to and having their opinions valued.
  • Become advocates for the patient and family-centered healthcare in their community.
  • Understand how to become an active participant in their own healthcare.
  • Develop close relationships with other members on the Council.
  • Provide an opportunity to learn new skills facilitating groups, listening skills, telling their story.

The composition of the Council includes:

  • Patient/family members
  • Physicians
  • Nurses
  • VP of Quality Management
  • Coordinator of the Patient Experience Department.

The Council meets the 1st Thursday of the month from 5:30 - 7:00 PM at Glens Falls Hospital.